Introduction                   

1. Summaries

1.1 One Paragraph

1.2 One Page

 

2. Family History

2.1 Parents

2.2 As a boy

2.3 Death in family

 

3. Demutualisation

3.1 Share offers

3.2 Halifax advice

3.3 Application

3.4 Stonewalling

3.5 Rejection

 

4. Appeal

4.1 Letters

4.2 Court Case

4.3 1999 AGM

4.4 2000 AGM

4.5 Case Review

4.6 Conclusion

 

5. Other Sites

5.1 UNHAV

5.2 ASA Complaints

5.3 FSO

5.4 Other Sites 

 

6. Press

6.1 Daily Telegraph

6.2 The Express

6.3 The Times

6.4 Other

 

7. Halifax/HBOS

7.1 About HBOS   

7.2 Group Sites

7.3 Personnel

7.4 Halifax Virus

7.5 Other

Halifax / HBOS Demutualisation Experience and Dispute
 

3. Demutualisation

3.3 Application

3.3.1 Halifax and the delayed passbook

On 8 February 1997 I returned my father's passbook to the Halifax for them to update it with the new name (as advised by the Halifax Bognor Regis Branch).  However, by 22 February 1997 I had not received the updated passbook back and this delay was delaying a tax rebate that the estate was due. Despite various phone calls having been made, I decided to invoice the Halifax £30 for the inconvenience caused and to compensate me for the delayed receipt of the tax rebate.

Halifax settled the invoice as a "gesture of goodwill", and a copy of their letter is below, but look at their weasel words. "bringing to my attention your disappointment". rather than "identifying the unsatisfactory performance of the Halifax".

"I regret that you feel these levels have not been met" rather than "I apologise for us failing to meet our normal standards of service".

However, even by 2 March 1997, I had still not received the passbook back, and I sent a follow up fax to progress it's return.

 

So, it would seem that the Halifax could neither give me accurate advice at their Bognor Regis Branch and neither could they promptly process a name change at the Portsmouth Centre. The amended passbook was returned later.

3.3.2 Share Allocation Letter Delays

To be completed and it goes on and on and on.....

Summary

To be completed .

Page created on 26 June 2002, last updated: 22 October 2006 22:27

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