Introduction                   

1. Summaries

1.1 One Paragraph

1.2 One Page

 

2. Family History

2.1 Parents

2.2 As a boy

2.3 Death in family

 

3. Demutualisation

3.1 Share offers

3.2 Halifax advice

3.3 Application

3.4 Stonewalling

3.5 Rejection

 

4. Appeal

4.1 Letters

4.2 Court Case

4.3 1999 AGM

4.4 2000 AGM

4.5 Case Review

4.6 Conclusion

 

5. Other Sites

5.1 UNHAV

5.2 ASA Complaints

5.3 FSO

5.4 Other Sites 

 

6. Press

6.1 Daily Telegraph

6.2 The Express

6.3 The Times

6.4 Other

 

7. Halifax/HBOS

7.1 About HBOS   

7.2 Group Sites

7.3 Personnel

7.4 Halifax Virus

7.5 Other

Halifax / HBOS Demutualisation Experience and Dispute

 

3. Demutualisation

3.2 Halifax Advice

Notification of death

It was late on 8 January 1997 in the evening that I received the telephone call that my father had unexpectedly passed away. Although it was late, the first thing I did was to pass the message onto our immediate family.

By profession I am an Accountant and had year-end responsibilities (the financial year-end of the company I worked for was 31 December 1996) and so although I needed time off and my employers were generous, I was not able to take as much leave as I would have liked.

I drove to Bognor Regis on both 9 and 10 January 1997 and visited the Bank, Funeral Director's, Father's house, Doctor's surgery, the Registry Office and the Halifax Building Society in London Road Bognor Regis.

Visit to the Halifax

Looking at the notes I made at the time, I went to the Halifax office at 11:45am on 10 January 1997 and I was told by the Halifax that:

We must change the account name and consider whether my brother's or my name should appear first on the account as executors to maximise the share bonus.

The name should be the name of the person who would otherwise have received the lowest bonus.

The account balance can be increased, and we should ensure the balance at the end of February 1997 was at least the balance on 24 November 1994.

We would lose the share bonus if we closed the account or did not change the name.

I explained to a tall gentleman called Tim the financial position of my brother and myself with regards to our investments and borrowings with the Halifax, and his recommendation was that my name should appear first on the passbook, as this would result is my father's estate receiving the maximum share bonus consisting of the fixed and variable shares.

Return Trip to Bognor Regis

On 14 January 1997 I returned to Bognor Regis, registered the death, made final arrangements with the Funeral Directors and handed in my father's pension book to the DSS. While I was in Bognor Regis, I confirmed with my father's bank at 10:45am that they needed probate forms before they could release the funds. The Halifax Building Society also confirmed that they too needed probate forms before they could change the account details. While there I confirmed our proposed action was optimum. After I left, I realised I had not identified the final balance on the account.

Agreement with my brother

Since the Halifax had advised me that my name must appear first on the renamed account, there seemed no point in my brother acting as an executor as this would not affect the share allocation (later found to be false). So, I suggested he need not apply to being a joint signatory as this would have unnecessarily impeded the probate process.

So, I telephoned the Halifax later on 14 January 1997 to identify the current balance on the account and noted it on the Halifax Letter what the balance was. We needed just under £1,000 to maximise the share bonus and my brother offered to fund this, and I accepted his offer. The scan below shows my telephone call to the Halifax and a follow up fax transmission.



I posted the Probate forms off to Winchester on 15 January 1997.

Funeral and Halifax Top-Up

17 January 1997 was a sad day and the day of my father's funeral; friends and relatives arrived, including my brother from London. After the funeral we adjourned to the White Swan and reminisced.  Later in the afternoon, my brother and myself visited the Halifax Building Society, reconfirmed what we were doing was correct with the staff and my brother deposited £1,000 into my father's Halifax Building Society Account.



Summary

To summarise. My father's death was very sudden and unexpected and I had year-end accounting work pressures that left me with limited time to do the research I probably should have done. I sought guidance from the Halifax Building Society on the optimum approach I should take to maximise the share bonus and followed that guidance through.

I was therefore convinced that I knew that the estate would receive 450 Halifax plc shares. I had relied upon the Halifax Building Society providing honest and accurate advice.

Page created on 26 June 2002, last updated: 22 October 2006 22:54

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